BPI Hit By System Glitch, Clients Complain Losing Money In Their Accounts
The Bank of Philippine Islands (BPI) is facing numerous
complaints from clients on Wednesday, June 7, after supposedly losing money in
their accounts to transactions they did not make.
BPI account holders said they lost money from a few hundred
to several thousand through unauthorized withdrawals leading to the bank
temporary suspending online access until the system error is fixed.
In a statement on Monday morning, BPI blamed ‘internal
processing error’ for the glitch and apologized to their clients.
“Due to an internal data processing error, some clients may
have seen their accounts debited twice or credited twice for a past
transaction. We are currently correcting the mispostings,” the statement read.
In a second statement, the Ayala-owned bank attributed the
error to ‘double-posting as of June 6’ of the “transactions occurring between
April 27 and May 2.”
“We have identified the root cause of this error, and are
temporarily suspending access to electronic channels to speed up rectification.
All BPI branches will open on time this morning, and will continue to service
your needs,” it said.
The BPI then assured full resolution of the system glitch
within the day.
“We anticipate full resolution of this error within today. We
wish to reassure our clients that this matter will be resolved expediently, and
that none of them will lose money from this incident,” the statement added.
It also advised its customers that they can still make their
transactions at its branches which remain open today.
BPI Hit By System Glitch, Clients Complain Losing Money In Their Accounts
Reviewed by Yen
on
June 07, 2017
Rating:
Reviewed by Yen
on
June 07, 2017
Rating:
Post a Comment